Every dashboard page carries the TAGBASE Agent. Open it with the sparkles button in the top bar, or with Support in the sidebar. The conversation follows you as you move between pages, and it is still there after a reload.
Ask the agent
The agent reads your team’s data and answers from it:
- Your numbers: scans in any period, valid against invalid, which products draw the most invalid scans, where scans come from, and when your first scan happened. Ask for this month against last month and it works out both.
- Your products: create one with its tags, or edit a title and description.
- Your way around: ask for a page and the dashboard follows.
- These docs: the agent searches them before it answers.
AI can be wrong, so check anything you’re about to act on.
The agent needs your own AI provider connected under Settings → Integrations. Without one the panel still works, and what you write goes to the TAGBASE team instead.
Talk to a human
Ask for a human and the agent passes the conversation on. We get the chat with everything said so far, and the reply arrives in the same panel, in green, under Moved the conversation to a human. While a human has the chat, the agent keeps quiet instead of talking over the person answering you.
Back to the agent
Back to the Agent sits above the message box for as long as a human has the chat. Press it and the agent picks up the same conversation, history and all, and says hello to show it is listening again. Press it whenever you like, also right after asking for a human by mistake.
The TAGBASE team can hand the chat back as well, and Moved the conversation back to the agent marks that moment either way. To drop the history and begin again instead, press + at the top of the panel.
Who reads what, and when
The agent and the TAGBASE team read from the same conversation.
- The team gets everything said so far the moment you ask for a human, answers from the agent included.
- The agent stays out of the chat while a human has it. What you write still lands in the same conversation and waits there.
- On the way back the agent reads the conversation from the top. That is when a question you typed while waiting reaches it, and it opens with a greeting, so ask again if you still want an answer.
Replies a person wrote stay in the conversation as well, so the agent works from them once it takes over. Both read whatever you type in the panel.
Email us
Prefer email, or want to reach us from outside the dashboard? Write to contact@tagbase.io.