Statistics aggregate your scans into trends: how valid your verifications are, where they happen, and which products draw the most genuine and the most suspicious activity. Date-range and country filters at the top re-scope every number on the page.
Overall
The summary at /dashboard/statistics/general:
- Success rate: valid, invalid, and total scan counts.
- Accuracy: how scans were located, either country only (from the network) or precise (from the device’s location).
- Verifications trend: scan volume over the selected range.
- Platforms and browsers: what your customers scan with.
- Top countries: where scans come from.
- Products: every product with its scanned, invalid, and valid counts, most valid first, so you can see which products are performing and which are attracting counterfeits.
Filtering by country
Next to the date-range control, the country filter narrows every card to scans from the countries you pick. It’s searchable: type a few letters and choose one or more countries.
With a single country selected, the page shows that region’s success rate, accuracy, trend, platforms, browsers, and products. Pick several countries to compare regions: the top countries card then ranks just your selection. A cluster of invalid scans in one region is worth a closer look.
Chat Insights
/dashboard/statistics/chats turns the conversations customers have with the TAGBASE Agent into summaries and follow-ups. Once a conversation has gone quiet for a few minutes, it is summarized automatically, with personal details removed first.
- Action items: follow-ups the agent recommends, for example when it couldn’t answer a customer. The same question raised in many chats collects under a single action item, so the chat count tells you how often it comes up. Each item is Open or Done: mark it done once handled, reopen it if it resurfaces. Opening an item shows What Customers Asked, a short digest of the conversations behind it, and What the Agent Recommends, concrete steps to resolve it.
- Chats: every summarized conversation with its subject, product, and message count. Open one to read the summary and any action items it raised.
Chat Insights needs your own AI provider connected under Settings → Integrations, and chats appear here once customers start talking to the TAGBASE Agent on your verification pages.
That covers the day-to-day. The next chapter, team & settings, turns to the workspace itself: members, branding, billing, and your account.