# Statistics

Verification trends by time, place, and product, plus chat insights.


Statistics aggregate your scans into trends: how valid your verifications are,
where they happen, and which products draw the most genuine and the most
suspicious activity. Date-range and country filters at the top re-scope every
number on the page.

## [Overall](/dashboard/statistics/general)

The summary at [/dashboard/statistics/general](/dashboard/statistics/general):

- **Success rate**: valid, invalid, and total scan counts.
- **Accuracy**: how scans were located, either **country only** (from the
  network) or **precise** (from the device's location).
- **Verifications trend**: scan volume over the selected range.
- **Platforms** and **browsers**: what your customers scan with.
- **Top countries**: where scans come from.
- **Products**: every product with its scanned, invalid, and valid counts,
  most valid first, so you can see which products are performing and which
  are attracting counterfeits.

## Filtering by country

Next to the date-range control, the **country filter** narrows every card to
scans from the countries you pick. It's searchable: type a few letters and
choose one or more countries.

With a single country selected, the page shows that region's success rate,
accuracy, trend, platforms, browsers, and products. Pick several countries to
compare regions: the **top countries** card then ranks just your selection. A
cluster of invalid scans in one region is worth a closer look.

## [Chat Insights](/dashboard/statistics/chats)

[/dashboard/statistics/chats](/dashboard/statistics/chats) turns the
conversations customers have with the TAGBASE Agent into summaries and
follow-ups. Once a conversation has gone quiet for a few minutes, it is
summarized automatically, with personal details removed first.

- **Action items**: follow-ups the agent recommends, for example when it
  couldn't answer a customer. The same question raised in many chats collects
  under a single action item, so the chat count tells you how often it comes
  up. Each item is **Open** or **Done**: mark it done once handled, reopen it
  if it resurfaces. Opening an item shows **What Customers Asked**, a short
  digest of the conversations behind it, and **What the Agent Recommends**,
  concrete steps to resolve it.
- **Chats**: every summarized conversation with its subject, product, and
  message count. Open one to read the summary and any action items it raised.

[Image: An action item: what customers asked, what the agent recommends, and the Mark as Done button. See the web version of this page.]

Chat Insights needs your own AI provider connected under
**[Settings → Integrations](/dashboard/settings/integrations)**, and chats
appear here once customers start talking to the TAGBASE Agent on your
verification pages.

That covers the day-to-day. The next chapter,
[team & settings](/docs/team-and-settings/teams-and-members), turns to the
workspace itself: members, branding, billing, and your account.