Some brands set their verification page to require a location. The page then holds the result until the phone shares where it is. If you tapped Don’t Allow on the browser’s prompt, the page shows Location access is needed and waits. The browser does not ask a second time on its own. Allow it in the browser’s site settings, then reload the page.
Safari on iPhone
- Tap the page settings icon at the left of the address bar. It shows AA or a sliders symbol, depending on your iOS version.
- Tap Website Settings.
- Set Location to Allow.
- Reload the page.
Chrome on iPhone and Android
- Tap the icon at the left of the address bar. On Android it is a sliders symbol, on iPhone it is the page icon.
- Tap Permissions.
- Set Location to Allow.
- Reload the page.
If the prompt never appeared
If your phone has location services switched off for the whole device, the browser cannot ask. On iPhone open Settings → Privacy & Security → Location Services, on Android Settings → Location, and switch it on.