# Support

Ask the TAGBASE Agent, reach a human, and follow along.


The **TAGBASE Agent** is on every dashboard page, and on every page of these
docs. Open it with the sparkles button in the top bar, or with **Support** in
the dashboard sidebar. The conversation follows you as you move between pages,
and it is still there after a reload.

## Ask the agent

The agent reads your team's data and answers from it:

- **Your numbers**: scans in any period, valid against invalid, which products
  draw the most invalid scans, where scans come from, and when your first scan
  happened. Ask for this month against last month and it works out both.
- **Your products**: create one with its tags, or edit a title and description.
- **Your way around**: ask for a page and the dashboard follows.
- **These docs**: the agent searches them before it answers.

AI can be wrong, so check anything you're about to act on.

The agent needs your own AI provider connected under
**[Settings → Integrations](/dashboard/settings/integrations)**. Without one the
panel still works, and what you write goes to the TAGBASE team instead.

That integration is for the dashboard. In the docs the agent runs on our own AI
and answers for every reader.

## Talk to a human

Ask for a human and the agent passes the conversation on. That works in the
dashboard panel, and in the chat on these docs pages, where readers without a
TAGBASE account can ask too.

We get the chat with everything said so far, and the reply arrives in the same
panel, in green, under **Moved the conversation to a human**. While a human has
the chat, the agent keeps quiet instead of talking over the person answering you.

[Image: The chat panel after a hand-over: a reply from the TAGBASE team in green, and a card saying a human has this chat with a Back to the Agent button. See the web version of this page.]

Stay on the page while you wait, because the answer lands in the panel you
asked from. We do not watch the chat around the clock, so write your email
address into the chat if you want the answer by mail.

## Back to the agent

**Back to the Agent** sits above the message box for as long as a human has the
chat. Press it and the agent picks up the same conversation, history and all,
and says hello to show it is listening again. Press it whenever you like, also
right after asking for a human by mistake.

The TAGBASE team can hand the chat back as well, and **Moved the conversation
back to the agent** marks that moment either way. To drop the history and begin
again instead, press **+** at the top of the panel.

## Who reads what, and when

The agent and the TAGBASE team read from the same conversation.

- **The team** gets everything said so far the moment you ask for a human,
  answers from the agent included.
- **The agent** reads what you write as you send it, also while a human has the
  chat. It stays quiet until it has the chat back, so your message sits there
  unanswered.
- **On the way back** the agent has the whole conversation already, replies from
  the team included. A question you typed while waiting is in front of it, but it
  opens with a greeting rather than an answer, so ask again if you still want one.

## Email us

Prefer email, or want to reach us from outside the dashboard? Write to
[contact@tagbase.io](mailto:contact@tagbase.io).

## Follow TAGBASE

- [LinkedIn](https://www.linkedin.com/company/tagbase-io/)
- [Medium](https://medium.com/@tagbase)
- [Twitter / X](https://twitter.com/tagbase_io)
- [Instagram](https://www.instagram.com/tagbase.io)
- [Facebook](https://www.facebook.com/tagbase.io)